Frequently Asked Questions

Do you accept Insurance?

Unique Medical Supply does not bill Medicare or other insurance companies directly.  However, you may be able to receive some reimbursement on certain products.  For exact reimbursement and eligibility information please contact Medicare or your insurance provider directly.

Do you share my personal information with 3rd parties?

No. We value our customers and their privacy, and wish to grow our relationship with each and every one. To this end, it is your privacy that comes first with your address and email information. Unique Medical Supply will never share any of your information with outside vendors.

Will my order ship quicker if I order online or by phone?

On average, orders online or by phone ship in the same amount of time.

What payment methods do you accept?

For online orders, we accept the following:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Amazon Pay

If you wish to pay by other means, we recommend that you call our customer service department (1-800-209-1239) and place your order via the phone.

What about Purchase Orders?

Purchase orders are accepted from most businesses or governmental agencies with approved credit. All purchase orders must be e-mailed to

Do you ship internationally?

Yes, we do! Please contact our customer service department (1-800-209-1239) to see if we can accommodate your request.

Do you ship to APO and FPO addresses?

Yes. You may place the order online or call our customer service department (1-800-209-1239).

Do you charge Sales Tax?

Unique Medical Supply is required by law to collect sales tax on orders shipped within Illinois.

Can I cancel or modify my order before it ships?

We understand that, sometimes, customers have a change of heart and wish to change or cancel their order.

While the amount of time you have to cancel your order is limited, you can call customer service (1-800-209-1239) and we will make every effort to accommodate your request.

How do I use a Promo Code?

If you have a Promo Code, you can enter it on the Shopping Cart page.

Please note that exclusions vary from promotion to promotion and offers cannot be combined.